WOOL AND THE GANG LTD ("WATG") is totally committed to protecting the privacy of our site visitors and customers. The gang at WOOL AND THE GANG are also customers and users of other Internet sites and we fully appreciate and respect the importance of privacy on the Internet. That’s why we take it seriously.
We will never disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.
Communication & Marketing
If you have made a purchase from our online store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us when you become a registered user of WOOL AND THE GANG.
All WOOL AND THE GANG users have the option to opt-out of receiving marketing communications from us. If you change your mind and no longer wish to receive marketing from us you should opt-out by clicking the unsubscribe link in the email or emailing us at firstname.lastname@example.org from the email address you want to unsubscribe. Remember, to include the word “unsubscribe” in the subject line. Please note, it may take up to 5 working days to remove your name from the email list.
A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits. These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you. These “cookies” can be divided into 4 types each of which is outlined below.
Just to emphasise, our Cookies don't store sensitive personal information: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete Cookies from WOOL AND THE GANG or any other website, you can use your browser to do this. Each browser is different; so check the 'Help' menu of your particular browser to learn how to change your Cookie preferences.
The 4 category of cookies we mentioned earlier
Category 1: Strictly Necessary Cookies
These cookies are essential in order to enable the site to provide services you have asked for such as remembering your shopping bag items.
Category 2: Performance Cookies
This type collect anonymous information on how people use the site and the data is merged with other users to enable us to improve how the site operates. For example we utilise Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.
Category 3: Functionality Cookies
These remember choices you make such as language, search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate with your selections and make the visits more tailored and pleasant. The information is also merged with other users on an anonymous basis to enable us to improve how the site operates.
Category 4: Targeting Cookies or Advertising Cookies
These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They remember the websites you have visited and that information is shared with other parties such as advertisers. For example we may use in the future 3rd party companies such as Criteo to provide you with more personalised adverts when visiting other websites.
You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings.
The cookies we use at Wool and the Gang are as follows:
|Cookie||What these Cookies do|
|datr||Facebook cookie that enables you to use the LIKE button and other social plugins on the site such as allowing you to sign in using your Facebook account|
|CAKEPHP||This is used to track your user session on the site and allows the site to remember things such as the items you've added to your basket.|
|CakeCookie||This is used to flag up special offers as you navigate around our site.|
|__utma, _utmb, _utmc, _utmz:||These track site statistics for Google Analytics to enable us to improve the site and user experience ongoing.|
Protecting your security
We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity - a credit check is not performed and your credit rating is unaffected.
Transfers of your Information
The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for WOOL AND THE GANG or one of our suppliers. Such processing may, for example, be required in order to fulfil your order, process your payment details or provide support services. Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Disclosures of your information
We may disclose your personal information to third parties:
in the event that WOOL AND THE GANG sells or buys any business or assets;
if WOOL AND THE GANG or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or
if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of WOOL AND THE GANG, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Third party sites
Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Checking your Details
If you wish to verify the details you have submitted to WOOL AND THE GANG you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action that we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser's password memory function as this may permit other people using your terminal to access your personal information.
WOOL AND THE GANGL LTD (at the address below) is the data controller for the purpose of the Data Protection Act 1998 (the Act). You have the right to access the information that WOOL AND THE GANG holds about you and your right of access can be exercised in accordance with the Act. You may lodge an access request for free, but depending upon the personal information you request, we may impose a charge to recover our costs in providing you with details of the information we hold about you. We will notify you of any such change upon receiving your access request, and confirm whether you wish to proceed and pay such charge.
We love hearing from our Gang of customers (even when things aren’t perfect). We appreciate the time you spend providing us with the knowledge that we need to ensure you are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact one of The Gang here at WOOL AND THE GANG, who will be happy to answer any questions you may have.
You can either contact us at email@example.com
Or, write to us at:
WOOL AND THE GANG LTD
89a Shacklewell Lane
Company registration: 8332008